This was from a patient after her first consultation (chat) appointment;

Thank you for your time today I also had a look at your web page, very impressive. There is a lot of good useful information which I’m sure those who have fears or anxieties about visiting the dentist will find comforting. I feel more comfortable about going to the dentist already, because you take the time to explain what the procedure will entail, and reassure the patient. I think some Dentists become desensitised to the inherent fears that patients experience.

Thanks again